Frequently Asked Questions

1. How long does shipping take?

Domestic (U.S.) Orders: normally 7–14 business days.
International Orders: Up to 30 business days (delays may occur due to customs).

2. Do you offer free shipping?
Yes! We provide free shipping on all orders.

3. How can I track my order?
Once you complete the purchase you’ll receive a tracking number. You can also track your order directly on our website under Tracking.

4. Do you ship internationally?
Yes! We ship worldwide, but delivery times vary by country.

Returns & Refunds

5. What is your return policy?

Most but not all items that are Unworn/unused items can be returned within 30 days for a refund or exchange.

6. How do I initiate a return?
Contact us at rides@rocknrideshare.com with your order number, and we’ll guide you through the process.

7. How long do refunds take?
Refunds are processed within 7-30 business days after we receive your return.

Orders & Payments

8. How do I place an order?
Simply add items to your cart, proceed to checkout, and enter your shipping/payment details.

9. What payment methods do you accept?
We accept all major credit and debit cards and Paypal.

10. Is my payment information secure?
Yes! We use SSL encryption and never store your payment details.

11. Can I modify or cancel my order?
Contact us immediately after ordering. Once shipped, changes cannot be made.

Product & Sizing

12. How do I choose the right size?
Check our size guide on each product page. If unsure, contact us for recommendations.

Account & Technical Issues

13. Why isn’t my discount code working?
Ensure the code is valid, hasn’t expired, and meets the minimum order requirement.

Contact & Support

14. How do I contact customer service?
Email us at rides@rocknrideshare.com or tap the link below https://weddingsandevents.store/pages/contact

15. Do you have a physical store?
We’re currently online-only, but follow us for pop-up shop announcements!